/* ===================================================
   CALLDESK — Master Stylesheet v2.0
   Dark sidebar · Blue accent · Subtle card shadows
=================================================== */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500&display=swap');

:root {
    --bg-page:               #f0f2f5;
    --bg-white:              #ffffff;
    --bg-light:              #f9fafb;
    --bg-muted:              #f3f4f6;
    --sidebar-bg:            #1a1f2e;
    --sidebar-border:        rgba(255,255,255,0.07);
    --sidebar-text:          rgba(255,255,255,0.5);
    --sidebar-text-hover:    rgba(255,255,255,0.85);
    --sidebar-text-active:   #ffffff;
    --sidebar-active-bg:     rgba(26,86,219,0.22);
    --sidebar-icon-active:   #6b9fff;
    --sidebar-section:       rgba(255,255,255,0.28);
    --topbar-bg:             #ffffff;
    --topbar-border:         #e5e7eb;
    --text-primary:          #111827;
    --text-secondary:        #374151;
    --text-muted:            #6b7280;
    --text-faint:            #9ca3af;
    --border:                #e5e7eb;
    --border-light:          #f3f4f6;
    --border-faint:          #f9fafb;
    --accent:                #1a56db;
    --accent-hover:          #1648c0;
    --accent-subtle:         #eff4ff;
    --accent-border:         #c7d7fd;
    --green:                 #16a34a;
    --green-bg:              #f0fdf4;
    --amber:                 #b45309;
    --amber-bg:              #fffbeb;
    --red:                   #dc2626;
    --red-bg:                #fef2f2;
    --blue:                  #0369a1;
    --blue-bg:               #f0f9ff;
    --card-shadow:           0 1px 3px rgba(0,0,0,0.08), 0 0 0 0.5px rgba(0,0,0,0.06);
    --card-shadow-hover:     0 4px 12px rgba(0,0,0,0.1), 0 0 0 0.5px rgba(0,0,0,0.07);
    --font:                  'Inter', system-ui, -apple-system, sans-serif;
    --radius-sm:             4px;
    --radius-md:             8px;
    --radius-lg:             10px;
    --radius-xl:             14px;
    --sidebar-w:             220px;
    --topbar-h:              52px;
}

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:var(--font);font-size:14px;font-weight:400;background:var(--bg-page);color:var(--text-primary);-webkit-font-smoothing:antialiased;min-height:100vh;line-height:1.5}
a{color:var(--accent);text-decoration:none}
a:hover{color:var(--accent-hover);text-decoration:underline}

/* TOPBAR */
.topbar{position:fixed;top:0;left:0;right:0;z-index:100;height:var(--topbar-h);background:var(--topbar-bg);border-bottom:1px solid var(--topbar-border);display:flex;align-items:center;padding:0 20px;gap:14px}
.topbar-brand{display:flex;align-items:center;gap:9px;width:var(--sidebar-w);flex-shrink:0}
.brand-logo{width:26px;height:26px;background:var(--accent);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.brand-logo svg{width:13px;height:13px;color:#fff;stroke-width:2.5}
.brand-name{font-size:14px;font-weight:500;color:var(--text-primary);letter-spacing:-0.2px}
.topbar-middle{flex:1}
.page-breadcrumb{font-size:12.5px;color:var(--text-faint)}
.page-breadcrumb span{color:var(--text-secondary);font-weight:500}
.topbar-right{display:flex;align-items:center;gap:10px}
.topbar-badge{background:var(--accent-subtle);border:1px solid var(--accent-border);color:var(--accent);border-radius:var(--radius-sm);font-size:11px;font-weight:500;padding:2px 8px}
.avatar-btn{width:30px;height:30px;border-radius:var(--radius-md);background:var(--bg-muted);border:1px solid var(--border);cursor:pointer;color:var(--text-secondary);font-weight:500;font-size:12px;display:flex;align-items:center;justify-content:center;position:relative;transition:background .15s}
.avatar-btn:hover{background:var(--border)}
.dropdown-menu{position:absolute;top:calc(100% + 6px);right:0;background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-lg);min-width:175px;box-shadow:0 4px 16px rgba(0,0,0,0.1);opacity:0;visibility:hidden;transform:translateY(-6px);transition:all .15s ease;z-index:200}
.avatar-btn.open .dropdown-menu{opacity:1;visibility:visible;transform:translateY(0)}
.dropdown-menu a{display:flex;align-items:center;gap:9px;padding:9px 14px;color:var(--text-secondary);font-size:13px;transition:background .1s}
.dropdown-menu a:hover{background:var(--bg-light);color:var(--text-primary);text-decoration:none}
.dropdown-menu a svg{width:14px;height:14px;color:var(--text-faint);flex-shrink:0}
.dropdown-divider{height:1px;background:var(--border-light);margin:3px 0}
.dropdown-menu a.danger{color:var(--red)}
.dropdown-menu a.danger svg{color:var(--red)}

/* SIDEBAR */
.sidebar{position:fixed;top:var(--topbar-h);left:0;bottom:0;width:var(--sidebar-w);z-index:90;background:var(--sidebar-bg);overflow-y:auto;overflow-x:hidden;padding:10px 8px;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,0.1) transparent}
.nav-section-title{font-size:10px;font-weight:500;color:var(--sidebar-section);text-transform:uppercase;letter-spacing:0.9px;padding:14px 8px 5px}
.nav-item{display:flex;align-items:center;gap:9px;padding:7px 10px;border-radius:var(--radius-md);color:var(--sidebar-text);text-decoration:none;font-size:13px;font-weight:400;transition:background .12s,color .12s;margin-bottom:1px}
.nav-item svg{width:15px;height:15px;flex-shrink:0;transition:color .12s}
.nav-item:hover{background:rgba(255,255,255,0.07);color:var(--sidebar-text-hover);text-decoration:none}
.nav-item:hover svg{color:var(--sidebar-text-hover)}
.nav-item.active{background:var(--sidebar-active-bg);color:var(--sidebar-text-active);font-weight:500}
.nav-item.active svg{color:var(--sidebar-icon-active)}
.nav-badge{margin-left:auto;background:var(--accent);color:#fff;border-radius:var(--radius-sm);font-size:10px;font-weight:500;padding:1px 6px;min-width:18px;text-align:center}
.nav-badge.red{background:var(--red)}

/* MAIN CONTENT */
.main-content{margin-left:var(--sidebar-w);margin-top:var(--topbar-h);padding:26px 28px;min-height:calc(100vh - var(--topbar-h))}

/* PAGE HEADER */
.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}
.page-header h2{font-size:18px;font-weight:500;color:var(--text-primary);letter-spacing:-0.3px}
.page-header p{font-size:13px;color:var(--text-faint);margin-top:2px}

/* CARD */
.card{background:var(--bg-white);border-radius:var(--radius-lg);box-shadow:var(--card-shadow);overflow:hidden;transition:box-shadow .2s}
.card:hover{box-shadow:var(--card-shadow-hover)}
.card-header{padding:14px 18px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between}
.card-header h3{font-size:13.5px;font-weight:500;color:var(--text-primary)}
.card-body{padding:18px}

/* STATS */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:22px}
.stat-card{background:var(--bg-white);border-radius:var(--radius-lg);box-shadow:var(--card-shadow);padding:18px 20px;transition:box-shadow .2s}
.stat-card:hover{box-shadow:var(--card-shadow-hover)}
.stat-card-label{font-size:11px;font-weight:500;color:var(--text-faint);text-transform:uppercase;letter-spacing:0.5px;margin-bottom:8px}
.stat-card-value{font-size:26px;font-weight:500;color:var(--text-primary);letter-spacing:-0.5px;line-height:1;margin-bottom:5px}
.stat-card-sub{font-size:12px;color:var(--text-faint)}
.stat-card-sub.up{color:var(--green)}
.stat-card-sub.down{color:var(--red)}
.stat-card-sub.warn{color:var(--amber)}
.stat-card-sub.info{color:var(--blue)}

/* TABLE */
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}
thead th{padding:10px 16px;text-align:left;font-size:11px;font-weight:500;color:var(--text-faint);text-transform:uppercase;letter-spacing:0.5px;border-bottom:1px solid var(--border);background:var(--bg-light);white-space:nowrap}
tbody td{padding:11px 16px;font-size:13.5px;color:var(--text-secondary);border-bottom:1px solid var(--border-faint);vertical-align:middle}
tbody tr:last-child td{border-bottom:none}
tbody tr:hover td{background:var(--bg-light)}

/* BADGES */
.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-sm);font-size:11.5px;font-weight:500;white-space:nowrap}
.badge-green{background:var(--green-bg);color:var(--green)}
.badge-red{background:var(--red-bg);color:var(--red)}
.badge-amber{background:var(--amber-bg);color:var(--amber)}
.badge-blue{background:var(--blue-bg);color:var(--blue)}
.badge-gray{background:var(--bg-muted);color:var(--text-muted)}

/* BUTTONS */
.btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--radius-md);font-family:var(--font);font-size:13px;font-weight:500;cursor:pointer;border:1px solid transparent;text-decoration:none;white-space:nowrap;transition:background .12s,border-color .12s,color .12s,box-shadow .12s}
.btn svg{width:14px;height:14px}
.btn:hover{text-decoration:none}
.btn-primary{background:var(--accent);color:#fff;border-color:var(--accent);box-shadow:0 1px 2px rgba(26,86,219,0.2)}
.btn-primary:hover{background:var(--accent-hover);border-color:var(--accent-hover);color:#fff}
.btn-secondary{background:var(--bg-white);color:var(--text-secondary);border-color:var(--border)}
.btn-secondary:hover{background:var(--bg-light);color:var(--text-primary)}
.btn-danger{background:var(--red-bg);color:var(--red);border-color:var(--red-bg)}
.btn-danger:hover{background:var(--red);color:#fff}
.btn-success{background:var(--green-bg);color:var(--green);border-color:var(--green-bg)}
.btn-success:hover{background:var(--green);color:#fff}
.btn-sm{padding:5px 10px;font-size:12px}
.btn-sm svg{width:12px;height:12px}
.btn-icon{padding:6px;background:var(--bg-white);border-color:var(--border);color:var(--text-muted)}
.btn-icon:hover{background:var(--bg-light);color:var(--text-primary)}
.btn-icon svg{width:14px;height:14px}

/* FORMS */
.form-group{margin-bottom:16px}
.form-label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}
.form-control{width:100%;padding:8px 12px;background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-md);font-family:var(--font);font-size:13.5px;font-weight:400;color:var(--text-primary);transition:border-color .15s,box-shadow .15s;outline:none}
.form-control:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(26,86,219,0.1)}
.form-control::placeholder{color:var(--text-faint)}
select.form-control{cursor:pointer}
textarea.form-control{resize:vertical;min-height:90px}
.form-hint{font-size:12px;color:var(--text-faint);margin-top:5px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.form-row-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}
.input-wrap{position:relative}
.input-wrap>svg{position:absolute;left:10px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--text-faint);pointer-events:none}
.input-wrap .form-control{padding-left:32px}
.eye-btn{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;padding:2px;color:var(--text-faint);transition:color .1s}
.eye-btn:hover{color:var(--text-secondary)}
.eye-btn svg{width:14px;height:14px;display:block}

/* ALERTS */
.alert{padding:10px 14px;border-radius:var(--radius-md);font-size:13px;margin-bottom:16px;display:flex;align-items:flex-start;gap:9px;border:1px solid transparent}
.alert svg{width:14px;height:14px;flex-shrink:0;margin-top:1px}
.alert-success{background:var(--green-bg);border-color:#bbf7d0;color:var(--green)}
.alert-danger{background:var(--red-bg);border-color:#fecaca;color:var(--red)}
.alert-warning{background:var(--amber-bg);border-color:#fde68a;color:var(--amber)}
.alert-info{background:var(--blue-bg);border-color:#bae6fd;color:var(--blue)}

/* TOGGLE */
.toggle-wrap{display:flex;align-items:center;gap:9px}
.toggle{position:relative;width:36px;height:20px;flex-shrink:0}
.toggle input{opacity:0;width:0;height:0}
.toggle-slider{position:absolute;inset:0;background:#cbd5e1;border-radius:20px;cursor:pointer;transition:background .2s}
.toggle-slider::before{content:'';position:absolute;width:14px;height:14px;border-radius:50%;background:#fff;bottom:3px;left:3px;transition:transform .2s;box-shadow:0 1px 3px rgba(0,0,0,0.25)}
.toggle input:checked+.toggle-slider{background:var(--accent)}
.toggle input:checked+.toggle-slider::before{transform:translateX(16px)}
.toggle-label{font-size:13.5px;color:var(--text-secondary)}

/* MODAL */
.modal-overlay{position:fixed;inset:0;z-index:1055;background:rgba(17,24,39,0.55);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;opacity:0;visibility:hidden;transition:all .15s}
.modal-overlay.open{opacity:1;visibility:visible}
.modal-overlay .modal{background:var(--bg-white);border-radius:var(--radius-xl);box-shadow:0 20px 60px rgba(0,0,0,0.2);width:90%;max-width:500px;transform:translateY(12px);transition:transform .2s ease;max-height:90vh;overflow-y:auto;position:relative;z-index:1056}
.modal-overlay.open .modal{transform:translateY(0)}
.modal-header{padding:18px 20px 14px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between}
.modal-header h3{font-size:15px;font-weight:500;color:var(--text-primary)}
.modal-close{background:var(--bg-muted);border:1px solid var(--border);color:var(--text-muted);width:26px;height:26px;border-radius:var(--radius-md);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .1s}
.modal-close:hover{background:var(--red-bg);color:var(--red);border-color:var(--red-bg)}
.modal-close svg{width:13px;height:13px}
.modal-body{padding:20px}
.modal-footer{padding:14px 20px;border-top:1px solid var(--border-light);display:flex;justify-content:flex-end;gap:8px}

/* TABS */
.tab-nav{display:flex;border-bottom:1px solid var(--border);margin-bottom:20px;gap:2px}
.tab-btn{padding:9px 16px;font-family:var(--font);font-size:13px;font-weight:400;color:var(--text-faint);background:none;border:none;cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .15s,border-color .15s}
.tab-btn:hover{color:var(--text-primary)}
.tab-btn.active{color:var(--accent);font-weight:500;border-bottom-color:var(--accent)}
.tab-pane{display:none}
.tab-pane.active{display:block}

/* PAGINATION */
.pagination{display:flex;align-items:center;gap:4px}
.page-link{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:var(--radius-md);background:var(--bg-white);color:var(--text-muted);font-size:13px;text-decoration:none;border:1px solid var(--border);cursor:pointer;transition:all .12s}
.page-link:hover{background:var(--accent-subtle);color:var(--accent);border-color:var(--accent-border);text-decoration:none}
.page-item.active .page-link{background:var(--accent);color:#fff;border-color:var(--accent)}
.page-item.disabled .page-link{opacity:.4;pointer-events:none}

/* SEARCH */
.search-wrap{position:relative}
.search-wrap>svg{position:absolute;left:10px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--text-faint);pointer-events:none}
.search-input{padding-left:32px !important}

/* EMPTY STATE */
.empty-state{text-align:center;padding:56px 20px}
.empty-state svg{width:36px;height:36px;color:var(--border);margin-bottom:14px}
.empty-state h4{font-size:14px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}
.empty-state p{font-size:13px;color:var(--text-faint)}

/* IMPERSONATION BANNER */
.imp-banner{position:fixed;bottom:0;left:0;right:0;z-index:999;background:var(--amber-bg);border-top:1px solid #fde68a;color:var(--amber);padding:9px 20px;display:flex;align-items:center;justify-content:space-between;font-size:13px;font-weight:500}
.imp-banner a{color:var(--amber);text-decoration:underline}

/* LOGIN PAGE */
.login-page{min-height:100vh;background:var(--bg-page);display:flex;align-items:center;justify-content:center}
.login-wrap{width:100%;max-width:400px;padding:20px;animation:fadeUp .35s ease both}
@keyframes fadeUp{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:translateY(0)}}
.login-brand{text-align:center;margin-bottom:26px}
.login-brand-icon{width:44px;height:44px;background:var(--accent);border-radius:var(--radius-lg);display:inline-flex;align-items:center;justify-content:center;margin-bottom:12px;box-shadow:0 4px 12px rgba(26,86,219,0.25)}
.login-brand-icon svg{width:22px;height:22px;color:#fff}
.login-brand h1{font-size:20px;font-weight:500;color:var(--text-primary);letter-spacing:-0.3px}
.login-brand p{font-size:13px;color:var(--text-faint);margin-top:3px}
.login-card{background:var(--bg-white);border-radius:var(--radius-xl);box-shadow:0 4px 24px rgba(0,0,0,0.08),0 0 0 1px rgba(0,0,0,0.05);padding:28px}
.role-tabs{display:flex;gap:3px;background:var(--bg-light);border:1px solid var(--border);border-radius:var(--radius-md);padding:3px;margin-bottom:22px}
.role-tab{flex:1;padding:7px;border:1px solid transparent;border-radius:var(--radius-sm);background:transparent;color:var(--text-faint);font-family:var(--font);font-size:13px;font-weight:400;cursor:pointer;transition:all .15s;display:flex;align-items:center;justify-content:center;gap:6px}
.role-tab.active{background:var(--bg-white);color:var(--text-primary);font-weight:500;border-color:var(--border);box-shadow:0 1px 2px rgba(0,0,0,0.06)}
.role-tab svg{width:13px;height:13px}
.btn-login{width:100%;background:var(--accent);color:#fff;border:none;border-radius:var(--radius-md);padding:10px;font-family:var(--font);font-size:13.5px;font-weight:500;cursor:pointer;transition:background .15s;box-shadow:0 2px 6px rgba(26,86,219,0.25);margin-top:6px}
.btn-login:hover{background:var(--accent-hover)}
.btn-login .spinner{display:none}
.btn-login.loading .btn-text{display:none}
.btn-login.loading .spinner{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,0.3);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.login-footer{text-align:center;margin-top:16px;font-size:12px;color:var(--text-faint)}

/* OTP */
.otp-inputs{display:flex;gap:8px;justify-content:center;margin-bottom:20px}
.otp-digit{width:46px;height:54px;background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);font-family:var(--font);font-size:20px;font-weight:500;text-align:center;outline:none;transition:border-color .15s,box-shadow .15s;-webkit-appearance:none}
.otp-digit:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(26,86,219,0.1)}
.otp-digit.filled{border-color:var(--accent)}

.nav-item .nav-icon,
.nav-item > i { width: 16px; text-align: center; flex-shrink: 0; font-size: 13px; color: var(--sidebar-text); transition: color .12s; }
.nav-item.active > i,
.nav-item.active .nav-icon { color: var(--sidebar-icon-active); }
.nav-item:hover > i,
.nav-item:hover .nav-icon  { color: var(--sidebar-text-hover); }
.brand-logo > i { color: #fff; font-size: 13px; }
.dropdown-menu a > i { width: 14px; text-align: center; color: var(--text-faint); flex-shrink: 0; }
.dropdown-menu a.danger > i { color: var(--red); }

/* UTILITIES */
.divider{height:1px;background:var(--border-light);margin:16px 0}
.text-muted{color:var(--text-muted) !important;font-size:13px}
.text-danger{color:var(--red) !important}
.text-success{color:var(--green) !important}
.progress-bar{height:4px;background:var(--border);border-radius:2px;overflow:hidden}
.progress-fill{height:100%;background:var(--accent);border-radius:2px;transition:width .3s}
.caps-notice{font-size:11px;color:var(--amber);margin-top:4px;display:none}
.caps-notice.visible{display:flex;align-items:center;gap:4px}

/* RESPONSIVE */
@media(max-width:991px){
    .sidebar{transform:translateX(-100%);transition:transform .25s;z-index:1040}
    .sidebar.open{transform:translateX(0);box-shadow:4px 0 20px rgba(0,0,0,0.35)}
    .main-content{margin-left:0;padding:14px 12px}
    .topbar-brand{width:auto}
    .sidebar-overlay{display:block!important}
    .page-header{flex-direction:column;align-items:flex-start;gap:10px}
    .page-header > div:last-child{display:flex;gap:8px;flex-wrap:wrap}
    .stats-grid{grid-template-columns:repeat(2,1fr)!important}
    .form-row{grid-template-columns:1fr!important}
    .table-wrap{overflow-x:auto}
    table{min-width:600px}
}
@media(max-width:576px){
    .stats-grid{grid-template-columns:1fr 1fr!important}
    .topbar-right .topbar-badge{display:none}
    .brand-name{font-size:13px}
}
.sidebar-overlay{display:none;position:fixed;inset:0;z-index:1039;background:rgba(0,0,0,0.45)}
@media(min-width:992px){
    .sidebar{transform:translateX(0)!important}
    #sidebarToggle{display:none!important}
}